Last Updated: 2025 – 12 -03
At caesartshop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how we can help:
- Eligibility: Returns and refunds are accepted within 30 days of delivery.
- Conditions: Items must be unused, in original packaging, and accompanied by proof of purchase.
- Non-Refundable Items: Certain items (e.g., personalized or digital products) are not eligible for refund unless defective.
- Processing Time: Once we receive and inspect your return, we’ll notify you via email. Approved refunds will be processed within 5–10 business days and credited to your original payment method.
- Shipping Costs: Return shipping fees are the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item).
For refund requests, please email us at support@caesartshop.com. with your order number and reason for return.